Contact Wheeler Fleet Solutions at (866) 439-2329 for a return authorization number (RMA number).
Products are presumed accepted unless Wheeler receives written notice of rejection from Customer, within seven (7) calendar days of receipt, explaining the basis for such rejection. Once accepted, Customer’s only recourse or remedy for non-conforming or defective Products shall be as provided through the manufacturer’s warranty.
Customer must request and be granted a Returned Materials Authorization (“RMA”) from Wheeler prior to the return of any newly, uninstalled Products. Products returned without an approved RMA form will not be accepted and the Products will be returned at Customer’s expense.
If Wheeler grants permission to return Products, Customer will bear the cost of all transportation and handling charges.
Products must be returned in “new” condition in the original packaging as supplied by the manufacturer. Such packaging may not be damaged, broken or in any way tampered with except for ordinary wear incurred in shipping, damage or loss of the Product incurred in transit.
If Wheeler finds that Customer’s rejection of Products was proper, Wheeler may either, at is option, replace the Products or credit Customer with the purchase price. If Wheeler determines that the Customer’s rejection was improper, Customer will pay all expenses relating to the improper rejection.
Wheeler must receive the Products within thirty (30) calendar days of the RMA issue date. VSE reserves the right to return the Products received beyond the 30 day window at Customer’s expense.
All returned Products are subject to a minimum restocking fee of fifteen percent (15%) of sales price.
For information on core returns please visit: Core Return Policy